Frequently Asked Questions
dailyjili app

No. Each person may only hold one active account on dailyjili app. Creating multiple accounts is a violation of the Terms & Conditions and can result in all associated accounts being permanently closed. If you have lost access to an existing account, contact support at [email protected] instead of registering again.

KYC (Know Your Customer) verification confirms your identity and is required before your first withdrawal. You will need to submit a valid Philippine government-issued ID — such as a passport, driver's licence, SSS ID, UMID, or PhilHealth card — along with a selfie for confirmation. This process protects your account and ensures withdrawals can only be processed to accounts in your own name.

Contact the support team at [email protected] with your registered email address and Philippine mobile number. The team will verify your identity and guide you through the recovery process. For security, credentials cannot be reset without identity verification.

Account contact details changes require identity verification to prevent unauthorised modifications. Reach out to support at [email protected] with your account details and the change you need. The team will confirm your identity before processing any updates.

All transactions on dailyjili app are in Philippine Peso (PHP). Supported payment methods include Philippine bank transfer, online and mobile banking, and local e-wallets. GCash and Maya are examples of e-wallets that may be available as deposit options. Credit cards and cryptocurrency are not accepted as deposit or wagering methods on this platform.

Most deposits are credited to your account balance quickly once confirmed by the payment processor. Processing times can vary depending on the payment method used — bank transfers may take slightly longer than e-wallet deposits. For details on current processing times, visit the Deposit page or contact support.

Occasionally there can be a short delay in processing. Wait a few minutes and refresh your account balance. If the balance still has not updated after a reasonable time, contact support at [email protected] and provide your registered email, the deposit amount in PHP, the payment method used, and a screenshot of the payment confirmation if available. The team will investigate and resolve the issue.

Deposit limits may vary depending on the payment method selected. For current minimum and maximum deposit amounts, check the Deposit page for the most up-to-date information, or contact support for clarification.

Log in to your account, navigate to the withdrawal section, enter the amount in PHP you wish to withdraw, select your preferred payout method, and confirm. KYC verification must be completed before your first withdrawal can be processed. For step-by-step instructions, visit the Withdrawal page.

Withdrawal processing times depend on the method selected and whether your KYC verification is complete. Bank transfers typically take longer than e-wallet payouts. For current estimated processing times, check the Withdrawal page or contact support directly.

Common reasons for a declined withdrawal include: incomplete KYC verification, the withdrawal amount exceeding available balance, account restrictions, or an active bonus with unmet wagering conditions. Contact support at [email protected] and they can explain the specific reason and what steps are needed to resolve it.

For security reasons, withdrawals are processed to accounts verified in your name. If you need to update or change your payout details, contact support before submitting a withdrawal request to ensure the process goes smoothly.

dailyjili app offers a wide selection of online games for Filipino players, including:

• Slots — a large library of slot titles with various themes and formats
• Live casino — real-dealer tables including baccarat, roulette, blackjack, and more
• Sports betting — pre-match and live betting on basketball, boxing, volleyball, football, esports, and international fixtures
• eBingo — digital bingo games popular with Filipino players
• Online poker — card game tables for poker fans

Visit the Game Lobby or Casino pages to see the current game selection.

Yes. Casino game outcomes on dailyjili app are determined by certified random number generator (RNG) systems. These ensure that every spin, card deal, or game result is independently random and not influenced by previous outcomes, timing, or any external factor. There is no strategy that guarantees consistent winnings — every result is genuinely unpredictable.

Yes, you can access dailyjili app directly through your mobile browser without downloading anything. However, for a more optimised experience — faster loading, smoother gameplay, and easier navigation — downloading the dedicated app is recommended. Visit the Download page to get the app on your device.

If a technical issue interrupts a game session, the platform is designed to resume the game or restore the session state where possible. If you believe a disconnection affected an active bet or wager, contact support at [email protected] with your account details and the game and time of the issue. The support team can review session logs and address the situation.

The sports betting section covers the sports Filipino fans follow most, including basketball (PBA and NBA), boxing, volleyball, football, esports, and international tournaments. Pre-match and live in-play betting markets are available for most major events. Visit the Betting page for the current schedule and available markets.

Bet cancellation and cash-out availability depends on the specific market and event. Some bets can be cashed out before the event concludes if the cash-out option is shown on your bet slip — this allows you to settle a bet early at the current available value. Once a bet is confirmed, it generally cannot be cancelled. Check your active bet slip for options applicable to your specific wager.

If a match is officially postponed or cancelled before it begins, bets are generally voided and stakes returned to your account balance in PHP. For matches that are abandoned mid-game, settlement rules depend on the specific sport and how much of the event was completed. Refer to the Terms & Conditions for full details on void and settlement rules.

dailyjili app offers various promotional campaigns for registered Filipino players. These can include welcome offers, reload bonuses, cashback programmes, and seasonal events. Specific terms, amounts, and availability vary by active campaign. Visit the Promotions page to see what is currently running for your account.

The process varies depending on the promotion. Some bonuses are credited automatically to your account when eligibility conditions are met, while others may require you to opt in through the Promotions page first. Read the specific terms for each offer carefully before claiming. If you are unsure about the steps for a particular promotion, contact support for guidance.

Bonus funds typically carry wagering or turnover requirements that must be met before they can be converted to withdrawable balance. This is a standard industry practice. The specific requirements for each promotion are detailed in its terms. Always review the wagering conditions before claiming a bonus so you know what is required.

dailyjili app provides account-level tools to help you manage your gaming activity, including deposit limits (daily, weekly, or monthly), session time reminders, and self-exclusion options. These are accessible from your account settings. For full details, visit the Responsible Gaming page.

To request a self-exclusion period — temporary or permanent — contact support at [email protected]. During self-exclusion, your account will be restricted from all gaming activity. Temporary exclusions cannot be reversed early, which is intentional to protect you from impulsive decisions. For more information, see the Responsible Gaming page.

Yes. The minimum age to register and play on dailyjili app is 21 years old. This applies to all account activity including registration, deposits, and gaming. Age is confirmed at registration and verified through KYC checks before your first withdrawal. Accounts belonging to underage users will be closed.

No. Casino game outcomes are determined by certified random processes, and sports results are inherently uncertain. There is no strategy that guarantees consistent winnings. Gaming should always be treated as entertainment, not as a source of income. Set a budget before playing and stop when you reach it — regardless of whether you are winning or losing at that point.